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Delivery

Delivery

All orders placed through the Hawthorne Website are exclusive of Freight and GST. This will be added at the time of dispatch.

Quick delivery: We aim to dispatch and deliver items as quickly as possible.

Delivery method: Within New Zealand your order will be delivered to your door via a courier service or by a freight company. All international deliveries are sent via NZ Post or Toll.

Signature on delivery: All deliveries do not require a signature unless specifically stated by you.

Dispatch timeframes: All smaller item selections are generally dispatched on the same day the order is placed, unless some items need to be assembled first. All bigger item selections are generally dispatched the day after the order.

Delivery timeframes: Delivery within 7 working days applies to all orders nationwide provided items are in stock. In some instances, delivery may exceed this timeframe due to shipping company schedules. Delivery within 21 working days applies to all international orders provided items are in stock. In some instances, delivery may exceed this time frame due to shipping company schedules.

We require notification within 24 hours if there are any issues with your order e.g. damaged goods, incorrect items, items differ from your expectations etc. Failure to advise us of issues within the said timeframe may result in the warranty becoming void.

 

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