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Terms and Conditions

Warranty

MH & BE Frizzell T/A Hawthorne Group and/or its authorised agents (“Hawthorne Group” or “we” or “us” or “our”) provides this warranty (“Warranty”) for its products that have been purchased from within New Zealand. This Warranty is subject to The New Zealand Consumer Guarantees Act (CGA).

 

The benefits provided in this Warranty are in addition to other rights and remedies of a consumer under the New Zealand Consumer, and any other laws in relation to the products to which this Warranty relates.

 

The full Hawthorne Group New Zealand Warranty is set out below:

 

Hawthorne Group provides this warranty for its products that have been purchased within New Zealand. This Warranty is subject to the Consumer Law.

 

The Warranty period commences from the date of sale:

 

  • 3 years for frames for sofas, ottomans and armchairs for manufacturing defects and workmanship
  • 2 years for fabric, leather and foam for manufacturing defects and workmanship including upholstery furniture coverings, foam, finishing (stitching, glue, nails, tacks)
  • 1 year for furniture and homewares and any other product which Hawthorne Group identifies in writing as attaching this warranty, for manufacturing defects and workmanship.

 

This Warranty covers the replacement or repair of any product that has a manufacturing or material defect that is not the result of normal wear and tear, or a natural characteristic of the material used. This Warranty is not transferable and does not cover products used for commercial purposes.

Where Hawthorne Group Warranty does not apply:

 

This Warranty does not apply to any products sold as Outlet, Seconds, or Used Floorstock (demo), repaired products or products that have a defect where this has been drawn to your attention before you purchased the products. 

 

In addition, this Warranty will not apply if:

 

  • Repairs to a product are made or attempted by a service provider other than one approved by Hawthorne Group.
  • The product has not been used or maintained in accordance with the manufacturer’s instructions as provided with the product.
  • The customer uses the product in an abnormal manner for example if the product is abused, misused, dropped, crushed, impacted with any hard surface, exposed to extreme heat (including fire) or cold, not maintained properly or used after partial failure.
  • Fading of leather and other animal byproducts if used in an area exposed to the Sun due to NZ’s harsh UV rays.
  • The product has been modified, incorrectly adjusted or operated, subjected to incorrect electrical supply or inconsistent electrical supply or used with inappropriate accessories.
  • The product is tampered with in any way.
  • The product’s serial number, as applied by the manufacturer, has been altered or removed from the product.
  • Does not cover products used for commercial purposes.

 

Additional rights under Consumer Law:

 

In addition to the Hawthorne Group Warranty, our products come with statutory consumer guarantees that cannot be excluded. The rights afforded to you by these guarantees are separate to your rights under the Warranty.

 

You are entitled to a replacement or refund for a major failure. You are also entitled to have the products repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a major failure. To the extent that they are compatible with the Consumer Law, the exclusions and provisions that apply to the Warranty apply to these guarantees.

 

Overseas Orders

Overseas orders are accepted from Trade customers. An account application must be made through our contact page.

Prior to packing and dispatch a freight quote and order outline will be sent through to you which must be confirmed within 48 hours.
 

Privacy

Secure Details:
Internet Ordering and Security is of utmost concern to us. We will ensure your credit card details and personal information are safe. We will never sell, trade or give your personal information that you supply to us to anyone.

Credit Card Transactions: All your transactions are completed with the security provided by the highest level encryption servers available. Your credit card details are guarded by technology that is completely 100% secure so you can order with confidence.

Multiple Payment Methods: If for any reason you do not feel safe entering your credit card information on our site, please feel free to phone or email your order to us.
 

Wholesale Logins

We are wholesalers only, and sell direct to retailers, resellers, stockists and members of the trade only. Please refer to our stockists page on our main website if you would like to purchase our product.
 

 

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